Our Policies 

Here at Mews we will always do our very best to ensure you feel safe and pleased with your treatment. It is absolutely vital you are happy with your experience and we always want to know how we can make you feel more comfortable.

What You Can Expect from Us

Dr. Jannie Economou will always discuss in full detail the treatment you need and/or are undergoing.
He will recommend how to best look after your oral health and if you provide us with your contact information, he will endeavour to remind you of when you are due for a check up.

What We Expect From You

It is really important you feel understood and heard. We would hope that if you should ever have any questions you will not hesitate to contact us. Dr. Jannie Economou would be happy to have an appointment with you to discuss any worries you may have about your treatment or oral health.

Our Complaints Policy 

We take patient concerns very seriously and will alway aim to resolve any problems promptly and sensitively. 

  • In the first instance we would ask you to  contact Dr. Jannie Economou directly regarding any complaint.
     

  • If a patient complains on the telephone or at the reception desk, we will listen to their complaint and try to resolve the complaint. We will aim to then refer the patient to Dr. Jannie Economou. If Dr. Jannie Economou is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. 

  • If the patient complains in writing the letter will be passed on immediately to Dr. Jannie Economou.

  • We will acknowledge the patient’s complaint in writing and will seek to contact the patient within three working days. 

  • Proper and comprehensive records are kept of any complaint received.

  • Please get in contact if you wish to receive a full written copy of our complaints procedure.

If patients are not satisfied with the result of our procedure then a complaint may be made to: 
  • The Dental Complaints Service (08456 120 540) 

  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (dentist registration body)

  • The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (www.healthcarecommission.org.uk)
    They can advise and support patients and help to sort out any problems.